Shipping Policy

Last updated: July 3, 2026

Each Poddoll is handmade and carefully packed for tracked delivery. The time before dispatch and the carrier’s delivery time are separate estimates.

Processing Time

Orders are typically prepared within 2–5 business days after payment is confirmed. Handmade production, custom requests, order volume, or product-specific requirements may occasionally require additional time. If a product has a different processing estimate, the product page or order communication will take priority.

Estimated Delivery Time

• United States: approximately 7–12 business days after dispatch.
• International: approximately 7–15 business days after dispatch.

These are estimates rather than guaranteed delivery dates. Customs review, holidays, weather, carrier disruption, remote destinations, or local postal delays may extend delivery time.

Shipping Charges

Available shipping methods and charges are displayed at checkout before payment. Promotions or free-shipping thresholds apply only when shown in the cart or checkout at the time of purchase.

Tracking and Address Accuracy

Tracking information will be sent when it becomes available. Customers are responsible for providing a complete and accurate delivery address. Contact us promptly if you notice an address error. Changes cannot be guaranteed after an order has entered production or shipping preparation.

Customs, Duties, and Import Charges

Poddolls are handmade decorative items made with dried natural seed pod shells and craft materials; they are not fresh seeds, living plants, food, or items intended for planting. Customs rules nevertheless vary by destination.

Poddolls will not add a new charge after checkout. However, a destination country’s customs authority, postal service, or carrier may separately assess duties, taxes, handling charges, or request additional information. Any such government or carrier charge is outside Poddolls’ control and, unless applicable law requires otherwise, is the recipient’s responsibility.

Customs Delivery Protection

If a package cannot clear customs and cannot be delivered specifically because of a customs restriction, contact us. Once the carrier or customs outcome is confirmed, Poddolls will provide a full refund for the undeliverable order. This protection does not apply to an incorrect address, refusal to provide requested import information, refusal to pay a lawfully assessed recipient charge, or failure to collect a package.

Delayed, Lost, or Damaged Packages

If tracking has stopped updating, a package appears lost, or an order arrives damaged, email us with your order number and relevant photos or tracking details. We will review the carrier information and help determine the appropriate next step.

Contact

For shipping help, email [email protected].