Privacy Policy

Last updated: July 3, 2026

Poddolls respects your privacy. This policy explains what information we collect through poddolls.com, why we use it, when it may be shared, and the choices available to you.

Information We Collect

Depending on how you use the website, we may collect:

• Contact and account information, such as your name, email address, phone number, username, and password-related account data.
• Order information, such as billing and shipping addresses, purchased products, selected product versions, order notes, totals, shipping method, and order status.
• Payment-related information. Payments are processed by the payment provider shown at checkout. Poddolls does not store your full payment card or PayPal account credentials.
• Messages you send through contact forms, product questions, reviews, custom-order requests, or AI chat.
• Newsletter subscription information and your email preferences.
• Technical and usage information, such as IP address, browser and device information, cookies, referring pages, pages viewed, product interactions, approximate location, session activity, cart activity, and checkout events.

How We Use Information

We use information to:

• Process, fulfill, ship, and support orders.
• Provide accounts, carts, checkout, customer service, reviews, product questions, and custom-order communication.
• Prevent fraud, protect the website, diagnose errors, and maintain reliable service.
• Understand how visitors use the website and improve navigation, products, content, and checkout.
• Personalize product ordering and recommendations using browsing and product-interaction signals.
• Answer questions through the AI chat service and recommend relevant products.
• Send newsletters or promotional messages when you have chosen to subscribe. You may unsubscribe at any time.
• Comply with legal, tax, accounting, and regulatory obligations.

Cookies, Analytics, and Personalization

We use cookies and similar technologies to keep the cart and account working, remember sessions and preferences, measure website activity, diagnose the customer journey, and provide more relevant product recommendations. We may also use analytics and advertising services, including services provided by Google and Meta, subject to the consent and privacy controls available on the website and in your browser.

Blocking some cookies may affect account, cart, checkout, chat, analytics, or personalization features.

AI Chat

If you use the Poddolls AI chat, the message you submit and limited conversation context may be sent to our AI service provider to generate a response. Do not submit payment credentials, government identification numbers, medical information, or other highly sensitive information through chat. AI responses may be imperfect and should not be treated as a guarantee of stock, delivery time, custom pricing, or order status.

Service Providers and Sharing

We may share information only as reasonably necessary with providers that help us operate the store, including WooCommerce and WordPress hosting services, payment processors such as PayPal, shipping and delivery providers, email and newsletter services, analytics and advertising providers, security services, and AI service providers. These providers process information under their own terms and privacy practices.

We do not sell customer payment credentials. We may disclose information when required by law, to protect our rights or customers, or in connection with a legitimate business transfer.

Data Retention and Security

We retain information only for as long as reasonably needed for orders, customer support, security, analytics, personalization, legal obligations, dispute resolution, and enforcement of agreements. Retention periods vary by the type of information and applicable requirements.

We use reasonable administrative and technical safeguards, but no online service can guarantee absolute security.

Your Choices and Rights

You may unsubscribe from marketing emails using the link in the message. You may also contact us to request access to, correction of, or deletion of eligible personal information, or to ask about applicable privacy choices. Some records may need to be retained for legal, tax, fraud-prevention, or transaction purposes.

Children’s Privacy

Poddolls are decorative handmade products, and the website is not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

Policy Changes

We may update this policy when our services or legal obligations change. The updated date at the top shows when the current version took effect.

Contact

For privacy questions or requests, email [email protected].