Refund Policy

Last updated: July 3, 2026

Every Poddoll is handmade from natural materials. Small differences in shape, texture, markings, color, and handmade placement are normal characteristics, not defects.

Change-of-Mind Returns

Because Poddolls are handmade and many pieces are one of a kind or prepared to order, we generally do not accept returns or exchanges for change of mind. Please review the product description, dimensions, photos, and selected version before ordering.

Cancellations and Order Changes

Contact us as soon as possible if you need to request a cancellation, address correction, or order change. We will try to help, but a change or cancellation cannot be guaranteed after production, packing, or shipment has begun.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, materially defective, or different from what you ordered, contact us within 7 days of delivery. Please include:

• Your order number.
• Clear photos of the item.
• Photos of the external and internal packaging.
• A short description of the problem.

After review, the available resolution may include replacement parts, a replacement item, or a partial or full refund, depending on the circumstances and product availability.

DIY Kits

DIY results vary with the natural materials and the maker’s assembly. A finished example shown in product photos is not included when the DIY Kit version is selected unless the product page expressly says otherwise. Used, assembled, altered, or customer-damaged kit materials are not eligible for a change-of-mind return.

Items Not Eligible for Return

Except where required by applicable law, eligibility may be declined for:

• Change of mind.
• Natural variations that were disclosed as part of the handmade product.
• Items damaged through water, humidity, rough handling, misuse, alteration, or improper storage after delivery.
• Used or assembled DIY kits.
• Custom or personalized work after production has begun.

Customs Delivery Protection

If an order cannot clear customs and cannot be delivered specifically because of a customs restriction, contact us. Once that outcome is confirmed, Poddolls will provide a full refund for the undeliverable order, subject to the conditions described in our Shipping Policy.

Refund Processing

Approved refunds are sent to the original payment method. The time required for the refund to appear depends on the payment provider or financial institution. Original or return shipping costs are handled according to the reason for the approved refund and applicable law.

Contact

Email [email protected] with your order number. We aim to respond within 24 hours.